Do you own a CitiCard credit card? Did you enroll in their Automatic Payment? Then this may be of interest to you.
I used to roll my eyes a little when I hear people complain about banks. Your fault for not checking your monthly statements carefully, I’d think! It’s so much easier to blame the “big, bad companies.”
Recently, I’ve signed up for a new Citi Dividends Card. I also enrolled in Autopay to make sure that my credit card bills get paid every month, even if I somehow forget. But so far, I’ve never forgotten. In fact, I have a tendency to pay online manually after the statement date but before the due date.
A few weeks ago, I was shocked to find my checking account at -$75. After quickly transferring some money over from my savings account, I noticed that CitiCard Autopay billed me for my December balance, which was almost $1500 (I bought my new laptop that month, along with some Christmas gifts), IN ADDITION to the $1500 I paid two weeks earlier. It turns out that for the past two months, I have been paying my credit card balance TWICE a month.
I immediately called CitiBank, and the first thing I hear from the Customer Service woman (before I was even able to start complaining about the situation) was a quick defensive stance: “You should have read the Terms and Conditions when setting up automatic payment. It’s all written in our policy.” This is when I realized that it’s CitiCard’s way of cheating their customers out of money. Unless you have an unusually large balance one month or if you very carefully look through your checking account statements, there’s no way you’d catch it.
The worst part is that the supervisor over the phone told me explicitly she would return the excess charge from both months, but I have still only received payment from the December balance. When I called again, I was told that there was only a note on the $1500 charge but not the one before that. So I had to go through all the transfers and the explaining again.
The problem is…they’re not technically doing anything illegal. It’s all written in the fine print. And returning only one of my overpaid balances was simply a “mistake.” But, if you don’t obsessively check your accounts online, you’d never notice! So you KNOW that they’ve got their little tricks up their sleeves, and that is just so. not. okay.
</rant>
